A Better Alternative—See How We Uncovered the Challenges to Find the Right teleICU Solution

Today, close to 2,000 hospitals have low or no intensivist presence onsite due to a shortage of critical care specialists. This shortage puts hospitals without intensivists in an unfortunate predicament—stay with the status quo or pursue a 24/7 remote monitoring resource-intensive “bunker” model.

We knew there had to be a better alternative. After careful review of both options, we innovated.

Our SMARTRounds® teleICU offering has the power to revolutionize critical care and deliver better coordinated and more effective care to critically ill patients.

Our Path to Developing a teleICU Solution with the Right Balance

A few years ago, SOC began developing a teleICU solution. At first, we considered a 24/7 remote monitoring bunker model. After all, we already had a 365/24/7 fully staffed consult coordination center. However, we realized a different option was needed for our hospital partners.

We consulted with hospital partners and industry experts to hear about their concerns. Many pointed to the considerable investment cost involved with 24/7 remote monitoring. The concern was that using resources in excess is at odds with value-based care. Beyond cost, we uncovered several behavioral challenges as well.

As several studies have shown, alarm fatigue is a common challenge. With thousands of monitoring alarms going off on a daily basis, less than 1% are actually clinically meaningful. Furthermore, when there is a presumption of 24/7 monitoring, it can encourage complacency. Our partners also expressed concern that the remote monitoring approach was at odds with local staff preferences and they needed a solution that collaborated with their ICU team.

We discovered additional challenges that addressed physical and technological limitations, such as the inability to serve critically ill patients in other parts of the hospital. Another downside was the siloed approach, making it difficult to consult with other specialists.

There had to be a better way.

We have succeeded by introducing SMARTRounds®

This innovative and patented offering is our Safety Management and Recommended Triage (SMARTRounds®) service. Because teleICU services increase access and availability, we shift the focus from a reactive stance to a proactive approach.

SOC teleIntensivists collaborate with your local clinical team to develop care plans and perform daily assessments through proactive, structured interactions.

Collaborative multidisciplinary consultations

Make it possible to proactively identify patients in need by establishing new communication protocols.

Daily patient assessment

Schedule a convenient time for ICU staff, at the start of the day or each shift.

Structured interaction

Assess the ongoing integrity of care as SOC’s teleIntensivist asks a shortlist of questions.

Proactive communication channel

Give each party an opportunity to determine if the patient needs additional help and evaluation.

On-site flexibility

Deliver consistent critical care from anywhere within your facility.

Patient Centric and Collaborative

Our partnership provides true collaboration. SOC teleIntensivists work with the local clinical team to create a care plan for any critically ill patient in the hospital. Our services provide consistent and rapid-response access to intensivists who focus on evidence-based, best-practice-driven care. We give you the flexibility to scale teleIntensivist Services on the fly, according to current staffing and patient needs.

The SOC team is engaged clinically within minutes of the call to evaluate the status and needs of the patient, just as any ICU would manage their patient population.

Minutes response time for urgent/emergent situations

Minutes engagement time for standard attention cases

Would you like to discuss your current situation?

We can help you envision what a teleICU program would look like at your facility. We’ll work with you to provide specific projections for the return on investment that you’ll see.

Talk to us today about new possibilities.